FAQ Welcome Travelers SIM cards

The Welcome Travelers Data SIM cards are prepaid SIM cards designed for travelers going to Europe. They include data only and thus enable only usage over the Internet. Calls and SMS can be made only over the Internet as well using dedicated apps such as What’sApp, Skype…Several packs are offered. Please refer to this link to discover the different packs

Andorra, Austria, Azores, Belgium, Bulgaria, Croatia, Cyprus, Canary Islands, Czech Republic, Denmark, Estonia, Finland, France (including Guadeloupe, Martinique, French Guyana, Reunion Island, Mayotte, St Pierre and Miquelon, St Barthelemy, St Martin), Germany, Gibraltar, Greece, Hungary, Ireland, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Monaco, Norway, Netherlands, Poland, Portugal, Romania, Spain, United Kingdom, Slovenia, Slovakia, Switzerland, Sweden.

Just insert your SIM in your device when you get in Europe and it will automatically download Orange apn and connect to the best local network. In case the apn doesn’t download automatically, follow . Please note your SIM card will only activate in Europe and won’t work out of the countries covered in Europe.

The SIM APN is orange. If you have an Android phone and it didn’t download automatically on your phone, please go to your parameters and change them as in the example below.

If you have an iphone, please make sure to delete every profile registered in parameters -> general -> profiles

There is no PIN code. You won’t need to insert one

Yes you can share your data connection between several devices with this SIM.

You can use this SIM card in any device provided it is unlocked: phones, tablets, hotspots…

The SIM cards are pre-cut in all three formats, standard, micro, nano to fit every phones

Your credit is valid for 30 days. We don’t offer a recharge option yet. Once the 30 days are passed, please throw your SIM card away or purchase a new one here.

Your line is valid for 30 days. We don’t offer a recharge option yet. Once the 30 days are passed, please throw your SIM card away or purchase a new one.

We do not offer a recharge option yet. If you are out of credit, please purchase a new SIM card

Your SIM ID is the 13 digits number written on your SIM card.

You need to connect to your Orange Top-Up account to access this information. You will need first to create an account on Orange Top-Up and to do so to provide your SIM ID. Your SIM ID is the 13 digits number written on your SIM card. Once done you will be able to access information about your SIM card such as credit consumed, credit left, activation date, deactivation date…You will also receive text messages when you reach 80%, 90% and 100% of data consumed

You need to connect to your Orange Top-Up account here to access this information. You will need first to create an account on Orange Top-Up and to do so to provide your SIM ID. Your SIM ID is the 13 digits number written on your SIM card. Once done you will be able to access information about your SIM card such as credit consumed, credit left, activation date, deactivation date…You will also receive text messages a few days before your SIM card is deactivated

Each account on Orange Top-Up is dedicated to one SIM card. If you have several SIM cards, you will need to create several accounts on Orange Top-Up using different email addresses.

No you cannot make calls or send text through mobile networks with this SIM. However you can use your usual apps to call and text over the Internet (What’sApp, Skype…)

No you cannot receive a call or text message using regular mobile networks but you can receive a call or text message through your messaging apps (WhatsApp, Skype…)

Please make sure first you checked all the following:

  • your phone is unlocked
  • data roaming is active
  • your phone downloaded the APN orange
  • you deleted every other profile registered on your phone (parameters-> general-> profiles)

If so, please contact our customer service

Our customer service is available from 9am to 8pm UTC +1 from Monday to Saturday. They speak English and French
fluently and will do their best to answer you in your home language if you don’t speak English or French using Google
Translate. You can reach them here