FAQ Holiday

Have a look at this FAQ section related to the SIM card offer “Orange Holiday” provided by Orange France

> A prepaid SIM card including

  • 10GB of data mobile in Europe
  • 2 hours of calls from Europe to the world
  • 1000 texts from Europe to the world
  • Credit validity : 14 days
  • Line validity : 6 months after activation (don’t forget to identify your line)

 

> A mobile hotspot prepaid plan including

  • 2GB of data in Europe
  • Connect up to 10 devices simultaneously
  • Credit validity : 14 days
  • Line validity : 6 months after activation (don’t forget to identify your line)

 

> A prepaid recharge including

  • 5GB of data in Europe
  • 1 hour of calls from Europe to the world
  • 500 texts from Europe to the world
  • Credit validity : 14 days
  • Line validity : 6 months after activation (don’t forget to identify your line), line validity renewed for 6 months after each top up.

 

> You can check your credit typing #123#.

Note: Select sub-menu to check credit added with a top

 

Open your web browser and enter the address http://airbox (or http://192.168.1.1)

> You will have access to different information:

  • connection status (signal strength)
  • connection time
  • data usage
  • SMS/Text Messages
  • Wi-Fi network settings

 

> The Orange holiday offer works in the following countries:
Andorra, Azores, Aland islands, Germany, Austria, Balearic islands, Belgium, Canary islands , Cyprus, Corfu, Crete, the Cyclades, Croatia, Denmark, Spain, Estonia, Faeroe islands, Finland, France (mainland), Gibraltar, Greece, Guernsey, Hungary, Ireland, Iceland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Isle of Man, Norway, Netherlands, Poland, Portugal, Czech Republic, Rhodes, Romania, United Kingdom, San Marino, Sardinia, Sicily, Slovakia, Switzerland, Sweden, Vatican

> We provide 4G/LTE access everywhere in Europe, where available. When 4G/LTE is not available, you will connect to 3G.

You will have access to the 4G network in the following countries: Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France (mainland), Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland, United Kingdom.

Dial + (or 00) followed by the country code, followed by the number you would like to call. For instance, to make a call to Spain, dial +34 (the country code for Spain), followed by the phone number you want to call.

Please note, for countries whose numbers begin with zero (like the UK and France), this zero will need to be removed when calling from abroad.

Algeria : 213 Italy : 39 Spain : 34
Australia : 61 Kuwait : 965 Switzerland : 41
Brazil : 55 Lebanon : 961 Tunisia : 216
Belgium : 32 Morocco : 212 United Emirates : 971
China : 86 New Caledonia : 687 United Kingdom : 44
Germany : 49 Saudi Arabia : 966 United States / Canada : 1

> Yes, you can use the Orange Holiday SIM card in both mobile Wi-Fi hotspots and tablets.

> Yes, you can share your data connection between several devices.

Going to “Settings” and activate your “Personal Hotspot”

The mobile network Orange is activated immediately after the insertion of the pre-paid SIM card Orange Holiday.

If it doesn’t work properly, following the next steps:

Step 1: Don’t forget to activate your mobile data on your phone.

Going to “Settings” –>”Activate Mobile Data”

and to have 4G “Mobile Data Options”–> “Voice and data”–> “and select 4G”.

Step 2: Check if your mobile is configured to the Orange APN.

If your mobile does not automatically connect to the Orange APN, you will need to go to “Settings” and configure it to the Orange APN before you can select it.

Example on the iPhone:

a) Open your iPhone and click on Settings > Mobile > Mobile Data Network (or Edge in early versions). b) Then fill in the fields as follows:

Orange:

  • Access Point Name (or APN): orange
  • User name: orange
  • Password: orange

 

> Yes, your call credit is deducted for each call received, except in France where it is free to receive calls.

> The Orange Holiday SIM card comes in triple format (pre-cut into standard, micro and nano) and is compatible with any device.

> No, you cannot receive or send MMS.

> The Airbox APN is automatically preconfigured and is called:

  • orange
  • orange.fr
  • orangenew.fr

> Yes, you can use your 4G Airbox after your trip in Europe; you can bring your device back home and use it with your local SIM.

 

> Welcoming text from Orange ->a welcoming text from Orange with your line number.

> Activation text message -> a text message with your initial credit validity period. You will have 14days to use your offer.

> Registration text messages -> texts sent every two days to remind you to send us your ID information. See link below (number 21).

> Phone number validity text message -> one week before the end of your line validity, you will receive a text message.

> Credit consumption text messages -> texts to inform you how much credit you have used (sent when you have used 50%, 80% and 100% of your credit).

> End of credit validity text messages -> at the end of your credit validity period, you will receive a text from Orange. Dial #123# for more details. If you want to keep using your Orange Holiday account, you need to top up.

> The SIM card is pre-activated, you just have to insert the SIM card into your device and it will work right away, provided that your device is unlocked.

  • Online

Please, click here to register your line: Register your Orange Holiday SIM Card

  • By Post

If you bought your Orange offer at a newsagent’s or a Relay outlet, send the following items back within a maximum of 15 days after your line activation:

  • your coupon filled in and signed which is in your package
  • a copy of both sides of your passport or your ID

if you are in France, you can send the documents back with the prepaid T envelop

if you are not in France: please tramp the envelop at a postage rate for France to send your documents back

Documents should be sent to:

Orange

Coupon Mobile

Autorisation 32777

86029 Poitiers Cedex

France

Prepaid sim card coupon:

4G Airbox Holiday coupon:

> If you do not register your line within 30 days after activation, your account will be permanently terminated and you will not be able to top up.

> That is completely normal. It takes about 10 days to register your line.

> Credit is valid for 14 days from first use (first call, first SMS, first Internet connection).

> Your line is valid for 1 month. If you want to keep using your line for more than 1 month, you need to send a copy of your ID and the form in the envelope provided to Orange. Once Orange has received the information, and the line is identified, it will be valid for 6 months and will be renewed for 6 months after each top-up.

Note: dial #123# to find out the validity of your line (Number Validity).

> You can top up online on https://topup.orange.com.

> In France only, you can top up with a top-up voucher bought in Orange outlets, a newsagent’s or Relay outlets.

The voucher bears a 14-digit number.

Dial #124* followed by the 14-digit number on your voucher# from France or abroad, to apply the top-up.

> If you bought an Orange Holiday Welcome Pack, or a 4G Airbox Holiday, and you want to top up (with any type of top-up): credit will accumulate and the period of validity will be extended by 14 days. By recharging, you will not lose your initial credit.

> If you bought an Orange Holiday Welcome Pack, or a 4G Airbox Holiday, and you want to top up (with any type of top-up): credit will accumulate and the period of validity will be extended by 14 days. By recharging, you will not lose your initial credit.

 

> You can contact Orange France customer service – available from 8am to 8pm 7 days a week – and ask to speak to someone who speaks English.

  • From France: dial 3900
  • From Europe: dial +33 9 69 39 39 00

Remove your local SIM card and insert in your phone the prepaid SIM card Orange Holiday or select manually the SIM card to use.

Going to “Settings”–> “SIM Management” –> “SIM infos” –> Choose the SIM card and select YES or NON